Disciplines

Business Assessment

As experienced strategy consultants with deep industry experience, we can efficiently identify business opportunities and formulate approaches to drive results. Our execution experience provides insights into investment requirements and implementation barriers that facilitate prioritization and structuring supporting change programs. We pride ourselves on finding unique opportunities that exploit your business strengths to fill significant open market spaces.

Retail Operations

We have fine-tuned how retail operations evolve to remain competitive in the eCommerce age. Our perspective translates into an operating model with superior economics and customer satisfaction. We have worked through the change barriers as executives and consultants. We understand the interrelationship between technology, process, policy and pay plan changes required to achieve success.

Go-to-Market Strategy

Our strength in customer segmentation provides insights into how best to attract the most profitable customers. We help refine your company story based on your unique capabilities. Knowing what unique value you deliver drives better customer targeting. Most companies focus on customer count, while we focus on customer depth and design go-to-market strategies that drive share of wallet over time.

Product/Process Development

Our experiences as a dealer and dealer service provider produce unique insights into value-added product requirements, as well as how those requirements are best created, sold and imbedded into dealer processes. We utilize these capabilities to provide dealer service providers unique perspectives on how best to serve customers.

Product Management

We bring a strong customer-driven philosophy to product management. This helps software clients stay focused on delivering features with greater customer value, rather than responding to endless customer requests. By aligning resources with features which drive the highest value to the most important customers, you can outperform the competition.

Customer Research

Our business experience drives our customer research approach. We link survey responses directly to business drivers such as consideration, shopping, purchase and retention behaviors. This enables us to better project the value created from an improved customer experience. We include non-customers across the sales funnel to identify key growth limitations. These approaches allow us to formulate recommendations with statistically valid business cases.